Spa Policies

By scheduling with Mamassage Medical & Spa Massage Therapy, you agree to uphold the following policies. These standards protect our therapists’ time, ensure fairness, and preserve the elevated experience our clients expect.

Cancellation & Rescheduling

Cancellations require 24 hours’ notice to avoid being charged the full service rate. During severe winter weather advisories, exceptions may be made if rescheduled within the 24-hour window. If you are running late, please call. Services will begin at the scheduled time and end as planned to respect other guests.

For Self-Pay Clients

  • Cancellations: Please cancel at least 24 hours in advance. Cancellations made less than 24 hours before your appointment will be charged the full service rate.
  • Rescheduling within 24 hours: If you contact us less than 24 hours before your scheduled appointment to reschedule, this is still considered a late cancellation, and the full service fee will apply, even if a new appointment is immediately booked.
  • Excessive Missed Appointments: All clients who no show or late cancel 3 or more appointments within 6 months may be subject to dismissal from the practice.
  • Late Arrivals: If you arrive late, your service time may be shortened to end at the scheduled time. The full service rate still applies. 

For Insurance Clients

  • Cancellations: We require at least 24 hours’ notice for all cancellations. Cancellations made with less than 24 hours’ notice are considered late cancellations and will incur a $50 cancellation fee. This fee is not covered by insurance and is the patient’s responsibility.
  • Rescheduling within 24 hours: If you contact us less than 24 hours before your scheduled appointment to reschedule, this is still considered a late cancellation, and the $50 cancellation fee will apply even if a new appointment is immediately booked.
  • Repeat late cancellations: Clients who late cancel and reschedule on two occasions will be required to pay a $50 non-refundable booking fee when scheduling future appointments. This booking fee will be applied toward the cost of the appointment but will not be refunded if the appointment is missed, canceled late, or rescheduled on short notice.

This policy ensures that our therapists’ time is respected and that availability is fair to all clients. We appreciate your understanding and cooperation.

Payment & Credit Card Policy

  • A valid credit card is required to reserve appointments.
  • Payment is due at the time of service. We accept Visa, Mastercard, Discover, cash, FSA/HSA cards, and checks. Returned checks incur a $35 fee.
  • If a credit card is declined, a $25 rejection fee applies, and future appointments may require pre-payment.
  • Unpaid balances after 30 days accrue a 5% late fee every 30 days until resolved. Collection fees may also apply.

Pricing

  • Prices and services are subject to change without notice.
  • A $20 weekend and holiday surcharge per service applies (excluding Add-Ons). 

Returns & Exchanges

  • Retail products may be exchanged within 7 days if defective, with a receipt. Refunds are not available; partial spa credit may be offered.
  • Packages and series of treatments are non-refundable but may be exchanged for spa credit. 

Professionalism

  • Our therapists are licensed professionals. Any inappropriate behavior or solicitation will result in immediate termination of the session and denial of future services.
  • Massage therapy is a therapeutic treatment, not a sexual service. We strictly enforce this policy for the safety and comfort of all clients and staff.